Frequently Asked Questions
What if I don’t have internet access?
Some wireless providers have eliminated data caps and eliminated fees associated with using phones as hotspots to connect laptops to the internet. Contact your wireless carrier to determine if it has expanded access.
I’m having trouble connecting to the internet, what do I do?
What if I don’t have a computer at home?
The College of Health and Human Sciences is allowing employees to take computer equipment home. Please contact the Helpdesk before taking your desktop computer home so that you will be able to connect remotely. Complete the CHHS Equipment Checkout online form to specify what equipment you will be taking home.
I’m teaching my course online. What resources are available to help me?
What if I have questions about leave and remote work arrangements?
Please read the COVID-19 Human Resources FAQs on the CSU coronavirus website for guidance for faculty, administrative professionals, and state classified employees. There is information on what to do if you get sick, guidance on teleworking, and resources for mental health and well-being.
What resources are available to me for helping with remote access and staying connected?
The College of Health and Human Sciences IT Resources page has info on connecting to your college drives via Citrix. The Keep Working website has a list of resources available for accessing University systems from a remote location. Find information on connecting securely, access to email and calendar programs, and file sharing and conferencing via Microsoft Teams.
Microsoft Teams is a full-featured collaboration and communication platform that is available to all CSU faculty, staff, and students. Teams can be used for communicating with your peers and others at the university through instant messaging, audio calls, video conferencing, file sharing, and other collaborative activities.
What is the plan for returning to work on campus?
Please see the Return to Work webpage on the CSU recovery website.
How will my research program be affected by COVID-19?
Please see the Vice President for Research Office Keep Researching webpage for more information on the impact of COVID-19 on research programs at CSU.
Where can I donate PPE from my lab to support CSU's efforts?
If you have personal protective equipment, CSU will accept donations to be used by campus health care providers and labs engaged in critical research related to the novel coronavirus. Please see instructions on the Central Receiving website for donating equipment.
As a supervisor, what should I do if one of my employees is exposed to COVID-19?
For supervisors, this guide posted to the CSU coronavirus website has information on what to do if an employee is exposed or tests positive for COVID-19.
What do I do if a student becomes ill and can't complete coursework?
Please see the FAQ which provides guidance for faculty and instructors on what to do if a student reports to them that they are ill
Where do I find the latest updates from the University?
For continuing updates about COVID-19, please visit the CSU COVID-19 Recovery website for University communications. It is important that you check your @colostate email and University sources for the most up-to-date information.
Where do I report a bias incident?
We have the responsibility to ensure that no member of our community is targeted or blamed for the outbreak. CSU is avowedly anti-racist. Please avoid stigmatizing people or racial groups – see info on the CDC website. Report bias incidents via CSU’s bias reporting system. Please uphold CSU’s Principles of Community.
How do I support students in need?
Help Rams in Need
Ram Aid is a program at CSU that is working to provide relief to students who are, as a result of COVID-19, suffering from food insecurity, lack of equipment/resources, at risk for homelessness, or trying to travel home
Your gift to Ram Aid helps provide much-needed relief to students and families as we help them navigate these uncertain times. Make a gift today on the Ram Aid online giving page.
Will fall classes be online or in-person?
We intend to be open in the fall and to be able to offer in person classes and an on-campus experience. That said, the University will be bound by public health guidance that we will be required to follow at that time – and that we need to follow to protect our students and community. Please also see the COVID-19 Recovery and Fall 2020 websites for the most up-to-date information for the fall semester.