Frequently Asked Questions
What if I don’t have internet access?
Some wireless providers have eliminated data caps and eliminated fees associated with using phones as hotspots to connect laptops to the internet. Contact your wireless carrier to determine if it has expanded access.
I’m having trouble connecting to the internet, what do I do?
What if I don’t have a computer to access course content?
The CSU Libraries has information on their COVID-19 resources page including how to check out loaner laptops.
I’m having trouble accessing my course in Canvas, what do I do?
What if I need access to special software only available in the computer labs?
Starting Monday, March 30, 2020, all students in CHHS will have the ability to remotely log in to computers in the Gifford 317, Preconstruction Center 200 and 201, and Richardson Design Center 104 computer labs. The computers will be available 24/7 and accessible from a Windows or Mac computer with a current operating system and internet connection. The CSU Pulse Secure VPN client must be installed and connected before accessing a computer. Remote access to these computer labs will be available while classes are taught virtually.
How do I stay connected with my professors and peers?
Microsoft Teams is a full-featured collaboration and communication platform that is available to all CSU faculty, staff, and students. Teams can be used for communicating with your peers and others at the university through instant messaging, audio calls, video conferencing, file sharing, and other collaborative activities. Please see Microsoft Teams – for Students for more information.
Where do I find CSU’s remote learning resources?
Please access the Keep Learning website for information and resources for you during this transition. There is a wealth of information and announcements on this website including, but not limited to, CSU’s withdrawal and grading policies, exams, disability services accommodations, technology resources, etc.
Where do I find information on CSU's updated course withdrawal and grading policies?
CSU’s Keep Learning website has posted updated information on course withdrawal and S/U grading policies.
How do I receive disability accommodations for online learning?
If you are in need of accommodations for your online courses, please reach out to the Student Disability Center for support. You may set up an appointment to meet with an accommodation specialist remotely. SDC’s COVID-19 page has up-to-date information on how they’re managing this move online. If you experience any barriers to accessing technology or learning online, please reach out to the Assistive Technology Resource Center for assistance.
What if I need to speak with my adviser?
Our academic advisers our available and continuing to serve you throughout this period. Please check your email and the advising webpages on your academic unit’s website to learn how to set up remote advising appointments.
How can I schedule an appointment with a career counselor?
The College of Health and Human Sciences Career Development Team will continue to provide career counseling support and services to you throughout the spring semester including assistance with a resume, cover letter and personal statement writing; job/internship searching; graduate school exploration and application; career exploration, and more. Please go to our Career Service webpage to make an appointment.
Where do I find information if I am a graduate student?
Reach out to your adviser with questions first. The Graduate School is also posting regular updates on degree progression, remote defenses, and other topics of concern. Please see the Vice President for Research Office Keep Researching webpage for more information on the impact of COVID-19 on research programs at CSU.
Where do I find the latest updates from the University?
For continuing updates about COVID-19, please visit the CSU coronavirus website for University communications. It is important that you check your @colostate email and University sources for the most up-to-date information.
Where do I report a bias incident?
Where can I find counseling support?
What is the status of Spring Commencement?
Following recommendations from public health officials, the University has made the difficult decision to move the May Commencement ceremonies to December to allow all our graduates to share their achievements with their families in person.
We will celebrate all CSU 2020 graduates with commencement ceremonies on campus December 18-20, 2020. The schedule for specific ceremonies will be forthcoming in the coming weeks and posted on CSU’s Commencement website.
Can I receive a refund on tuition or fees?
We anticipate completing the semester of instruction for our students and students will continue to earn academic credits, so tuition and fee refunds are not being offered. CSU’s refund and tuition adjustment policy will follow the University’s existing regular semester protocols.
Will Summer Sessions be offered?
All formerly face-to-face summer session courses/sections will be delivered via remote learning. At this time we cannot say with certainty whether field course experiences will be able to be run more or less as normal in the second half of the summer, but some of them may. See the CSU Summer website for more information and to enroll in summer courses.