Frequently Asked Questions
What if I don’t have internet access?
Some wireless providers have eliminated data caps and eliminated fees associated with using phones as hotspots to connect laptops to the internet. Contact your wireless carrier to determine if it has expanded access.
I’m having trouble connecting to the internet, what do I do?
What if I don’t have a computer to access course content?
The CSU Libraries has information on their COVID-19 resources page including how to check out loaner laptops.
I’m having trouble accessing my course in Canvas, what do I do?
What if I need access to special software only available in the computer labs?
All students in CHHS have the ability to remotely log in to computers in the Gifford 317, Preconstruction Center 200 and 201, and Richardson Design Center 104 computer labs. The computers will be available 24/7 and accessible from a Windows or Mac computer with a current operating system and internet connection. The CSU Pulse Secure VPN client must be installed and connected before accessing a computer. Remote access to these computer labs will be available while classes are taught virtually.
How do I stay connected with my professors and peers?
Microsoft Teams is a full-featured collaboration and communication platform that is available to all CSU faculty, staff, and students. Teams can be used for communicating with your peers and others at the university through instant messaging, audio calls, video conferencing, file sharing, and other collaborative activities. Please see Microsoft Teams – for Students for more information.
Where do I find CSU’s remote learning resources?
Please access the Keep Learning website for information and resources for you during this transition. There is a wealth of information and announcements on this website including, but not limited to, CSU’s withdrawal and grading policies, exams, disability services accommodations, technology resources, etc.
Where do I find information on CSU's updated course withdrawal and grading policies?
CSU’s Keep Learning website has posted updated information on course withdrawal and S/U grading policies.
How do I receive disability accommodations for online learning?
If you are in need of accommodations for your online courses, please reach out to the Student Disability Center for support. You may set up an appointment to meet with an accommodation specialist remotely. SDC’s COVID-19 page has up-to-date information on how they’re managing this move online. If you experience any barriers to accessing technology or learning online, please reach out to the Assistive Technology Resource Center for assistance.
What if I need to speak with my adviser?
Our academic advisers our available and continuing to serve you throughout this period. Please check your email and the advising webpages on your academic unit’s website to learn how to set up remote advising appointments.
How can I schedule an appointment with a career counselor?
The College of Health and Human Sciences Career Development Team will continue to provide career counseling support and services to you remotely including assistance with a resume, cover letter and personal statement writing; job/internship searching; graduate school exploration and application; career exploration, and more. Please go to our Career Service webpage to make an appointment.
Where do I find information if I am a graduate student?
Reach out to your adviser with questions first. The Graduate School is also posting regular updates on degree progression, remote defenses, and other topics of concern. Please see the Vice President for Research Office Keep Researching webpage for more information on the impact of COVID-19 on research programs at CSU.
Where do I find the latest updates from the University?
For continuing updates about COVID-19, please visit the CSU COVID-19 Recovery website for University communications. It is important that you check your @colostate email and University sources for the most up-to-date information.
Where do I report a bias incident?
We have the responsibility to ensure that no member of our community is targeted or blamed for the outbreak. CSU is avowedly anti-racist. Please avoid stigmatizing people or racial groups – see info on the CDC website. Report bias incidents via CSU’s bias reporting system. Please uphold CSU’s Principles of Community.
Where can I find counseling support?
What is the status of Fall Commencement?
At this time, the University is working on plans to celebrate with our graduates – including the spring graduates whose ceremony was delayed this May. The specifics of the plan and timing of the celebrations will depend upon public health guidance as the semester unfolds. We maintain our commitment to celebrate with our students as we finalize our plans for the fall semester. Check CSU’s Commencement website for updates.
Will tuition increase for 2020-21?
No. Colorado State University President Joyce McConnell announced that students at CSU will pay the same tuition as the previous year.
What is happening with Summer Session?
All formerly face-to-face summer session courses/sections are being delivered via remote learning. At this time we cannot say with certainty whether field course experiences will be able to be run more or less as normal in the second half of the summer, but some of them may. See the CSU Summer website for more information and to enroll in summer courses.
Will fall classes be online or in-person?
We intend to be open in the fall and to be able to offer in person classes and an on-campus experience. That said, the University will be bound by public health guidance that we will be required to follow at that time – and that we need to follow to protect our students and community. Please also see the COVID-19 Recovery and Fall 2020 websites for the most up-to-date information for the fall semester.