Scheduling & Getting Set Up
How do I schedule an appointment?
Give us a call at (970) 495-5916!
How many appointments will I need?
Your first appointment is a 50-minute initial assessment where your dietitian will get to know you and explore your current habits. During this initial appointment, you and your dietitian will also discuss your goals, explore your nutrition questions and concerns, and establish a plan of care. Most intervention, nutrition education, and goal setting will occur in subsequent follow-up appointments. There is no standardized number of appointments recommended since nutrition counseling is based on individual client goals and amount of support desired. Some of our clients meet with our dietitians a few times and other clients continue meeting for several months or years.
How frequently should I expect to meet with a dietitian?
Recommendations for frequency of meetings will vary from client to client depending on nutrition goals, the amount of support desired, client availability, and financial considerations. Typically, clients meet with their dietitians weekly, biweekly, or monthly. After your initial assessment, your dietitian can share their professional recommendation regarding frequency of sessions needed. Ultimately, the decision is yours.
Can we meet virtually?
Yes, the KRNC is set up for both in-person and virtual appointments. The KRNC uses a secure, HIPAA-compliant platform called Healthie to conduct virtual appointments.
I’m not located in Colorado, can I still work with you?
KRNC dietitians can work with some out-of-state clients depending on which state the client is in —please call (970) 495-5916 to find out if we can work with you!
What is Healthie?
Healthie is a secure, HIPAA-compliant electronic health record system that the KRNC uses for appointment scheduling, virtual appointments, client communication, and paperwork.
Do I need a referral?
A referral from your medical provider is required for any clients using insurance. If you are not utilizing insurance for your visit, a referral is not needed.
I don't have access to a computer, can I complete paperwork in person?
Yes, please let the front desk know this is your plan at the time of scheduling your appointment and plan to arrive about 20 minutes early to complete your paperwork.
My partner/family member would like to do nutrition counseling too, can we come together?
You are welcome to bring any support persons to your nutrition counseling appointments. For minors, we ask that a guardian at minimum attends the initial appointment. If your partner/family member also has nutrition goals of their own (even if their goals are similar to yours), we recommend scheduling separate initial assessment appointments since you likely will have unique factors that will influence your individualized plan of care.
Payments, Insurance and Policies
Do you accept insurance?
Yes, the KRNC is in network with Anthem BCBS (which includes the Student Health Insurance Program- SHIP) and most Cigna plans (we are not in-network with the Cigna CO Connect plan).
Please note that we do not participate with Medicare or Medicaid.
A referral from your medical provider is required for submission of all insurance claims.
Prior to your visit, please call your insurance company to check your benefits- you can call the number on the back of your insurance card to inquire what your in-network nutrition therapy benefits are.
If you do not have Anthem BCBS or Cigna coverage, we are out-of-network providers which means we can provide you a superbill to submit to insurance for potential reimbursement
How do I know if my appointments will be covered?
Before your appointment, call your insurance company using the number on the back of your insurance card and ask these questions:
- Let them know that you are scheduled to see a Registered Dietitian Nutritionist at the Kendall Reagan Nutrition Center. If they can’t find KRNC in their system, tell them KRNC is a department of Colorado State University, or they should be able to find the RDN individually by name. Ask them to check the following items:
- Are CPT codes 97802 (medical nutrition therapy- initial visit) and 97803 (follow up visit) covered?
- If so, is there a limit to the number of sessions covered?
- Would a deductible or copay/coinsurance apply?
- Is there a limit to the types of diagnoses covered? For example, some plans only cover diabetes management, or eating disorders. Specifically ask about code Z71.3- Dietary Counseling and Surveillance, in addition to any others you may have on a referral from your medical provider.
- If you are considering a telehealth/virtual appointment, ask if telehealth appointments are covered (using place of service 02 or 10 codes.)
If I’m using insurance, why do I need to have a credit card on file?
We require clients to have a credit card on file for any cancellation fees incurred or in the event there is a copay or insurance coverage is denied.
How much do sessions cost?
Click here to view our current prices.
What is your cancellation policy?
Late cancellation/no-show fees:
We understand that there are times when you must cancel or reschedule an appointment. However, late cancellations and no-shows prevent other clients from being seen.
If an appointment is not canceled or rescheduled at least 24 hours in advance of your scheduled time, or if you do not show up for your appointment (in-person or virtual) you will be charged a cancellation fee. If your appointment is on a Monday, we ask that you cancel or reschedule no later than 3:00 PM the Friday before.
· Late cancellations and no-shows for initial appointments or a 50-minute follow-up appointment will result in a $55 fee.
· Late cancellations and no-shows for 30-minute follow-up appointments will result in a $30 fee.
· If 3 late cancellations and/or no-shows have occurred, you will be responsible to pay the FULL appointment cost on the 4th occurrence and thereafter.
· If late cancellation/no-show behaviors continue, your RDN may choose to discontinue nutrition counseling, with written notice.
We also understand that delays can happen, however it is important to be mindful of your dietitian’s and other clients’ time. Appointment times will NOT be extended if you arrive late.
Please arrive at least 5 minutes early for your appointment. If you need to complete your intake paperwork prior to your appointment, please arrive at least 20 minutes early so we can start your appointment at the scheduled time.
If you are running late, please contact the front desk as soon as possible as a reschedule may be necessary. Please call us at 970-495-5916.
It will be considered a late arrival if you arrive 10 minutes past your scheduled time.
· Late arrivals for initial appointments or 50-minute follow-up appointments will result in a shorter appointment and will end at the scheduled time.
· Late arrivals for 30-minute follow-up appointments will need to be rescheduled.
· If rescheduling does need to occur, our late cancellation fee will be applied.
What to Expect
Will I get a meal plan?
Nutrition counseling is so much more than getting a meal plan! KRNC dietitians use many tools to help clients get to their individual goals, but nutrition counseling doesn’t automatically involve following a meal plan. Let your dietitian know if you desire a meal plan and you can discuss this (among other options) in your initial appointment.
How does the KRNC practice inclusivity?
Click here to read our commitment to diversity and inclusion.
Will my dietitian be connecting with my doctor/therapist/other care provider?
In many cases it is appropriate to take a collaborative approach with other care team members, but the choice is ultimately yours. If you would like your dietitian to connect with your provider, please list their information in the Authorization for Release of Health Information form in your Healthie account.
How does the KRNC keep my information private and confidential?
The KRNC uses a secure, HIPAA-compliant electronic health record system called Healthie, to store all client information. Any paper records are held in locked filing cabinets and shredded when no longer needed. As a practicum and internship center, we require all students and interns to sign confidentiality agreements and complete HIPAA training to maintain the safety and privacy of our clients.
Does the KRNC provide labs or allergy/sensitivity testing?
No, we do not currently provide any lab or testing services in our clinic.
What qualifications do your providers have?
Our providers are all master’s-level registered dietitian nutritionists (RDN). RDNs are required to complete a degree in nutrition, accredited dietetic internship program, pass the RDN exam through the Commission on Dietetic Registration, and maintain ongoing continuing education hours.
Where are you located? Is there parking?
Our physical address is 151 W. Lake St., Suite 1400 Fort Collins, CO 80524. This is the CSU Health and Medical Center on the corner of College and Prospect.
There is parking for the Health and Medical Center off of Lake St. (north side of building) that is free for patients. In the event that this lot is full, there are 2 hourly garages nearby – there is one off of Pitkin St. that is accessible through the CSU employee lot on the north side of Lake and another further west down Lake St. on the corner of Lake and Center.
We are also right off the Mason Trail and the Max Line if biking or public transit would be easier for you.